FAQ

With us, what you see is what you pay. When you browse our website, you'll find that the prices displayed for our products already include the shipping costs associated with delivering your purchase to your doorstep. No more last-minute surprises or hidden fees during the checkout process.

By including shipping costs in the purchase price, we aim to provide you with a hassle-free shopping experience. You can focus on finding the products you love, without worrying about additional charges for shipping. It's our way of ensuring transparency and making your online shopping experience as seamless as possible.

So go ahead and explore our wide range of products with confidence, knowing that the price you see is the price you pay, including shipping. We believe that simplicity should extend to every aspect of your shopping journey, and that includes shipping costs. Enjoy a stress-free shopping experience with us, where you can shop conveniently and have peace of mind knowing that everything is already included in the purchase price.

With Kittybear, your satisfaction is our top priority. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have made our return process simple and hassle-free, ensuring your peace of mind.

If you are not completely satisfied with your purchase, we offer a straightforward return policy. Here's how it works:

Easy Returns: We believe in making the return process as easy as possible for you. If you're not satisfied with your item, simply reach out to our dedicated customer support team within 5 days of receiving your order. We will guide you through the return process and provide you with the necessary instructions.

Unopened and Unused: To qualify for a return, please ensure that the item is in its original condition, unopened, and unused. We kindly ask you to return the product in its original packaging with all accessories and tags intact. This allows us to process your return smoothly and promptly.

Return Shipping: We've got you covered! We provide prepaid return labels for eligible returns within the United States. Simply follow the instructions provided by our customer support team, and they will guide you through the return shipping process. Please note that return shipping costs may apply for international orders or specific situations, which our team will discuss with you.

Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange as per your preference. If you opt for a refund, we will credit the original payment method used during the purchase. If you prefer an exchange, we will work with you to find a suitable replacement.

Dedicated Support: Our friendly and knowledgeable customer support team is here to assist you throughout the return process. Whether you have questions, need guidance, or require any assistance, we're just a call or email away. We strive to ensure your satisfaction and make your return experience seamless and stress-free.

At Kittybear, we stand behind the quality of our products, and we want you to feel confident in your purchase. Our hassle-free return policy is designed with your convenience in mind, so you can shop with peace of mind, knowing that we're here to assist you every step of the way.

At Kittybear, we strive to ensure that your shopping experience is nothing short of exceptional. However, we understand that occasionally, items may arrive damaged despite our best efforts. Rest assured, we have a dedicated process in place to address such situations promptly and efficiently.

If you receive a damaged item, we're here to help. Here's what you should do:

Report the Damage: As soon as you receive the damaged item, please notify us within 3 days. Reach out to our customer support team through our contact page, providing a clear description of the damage along with any supporting photos. This step is crucial in initiating the resolution process swiftly.

Evaluation and Assistance: Our dedicated team will promptly review your case and assist you in resolving the issue. We may request additional information or images to assess the damage accurately. Our goal is to ensure a fair and satisfactory resolution for you.

Return or Exchange: Depending on the nature and extent of the damage, we will guide you through the appropriate steps. In most cases, we will arrange for the return of the damaged item at our expense. Upon receiving the returned item, we will initiate the refund or exchange process as per your preference.

Replacement or Refund: If the item is in stock, we will be happy to provide a replacement, free of charge. In the event that a replacement is not available or if you prefer a refund, we will process it promptly. Refunds are typically issued to the original payment method used during the purchase.

Dedicated Support: Our customer support team is committed to providing you with the assistance and support you need throughout the resolution process. We are here to address any concerns, answer your questions, and ensure that you have a satisfactory outcome.

At Kittybear, we take utmost care in packaging and shipping your orders. However, in the unlikely event of receiving a damaged item, we believe in making it right for you. Your satisfaction is our priority, and we strive to provide a seamless and hassle-free resolution to any issues you may encounter.

We appreciate your cooperation in promptly reporting any damages and providing the necessary information. By working together, we can ensure that you have a positive experience with us, even in unfortunate circumstances.

Welcome to Kittybear Art Studio, where creativity knows no bounds. We understand that art is deeply personal, and sometimes you're looking for something truly unique. That's why we offer custom orders, allowing you to bring your artistic vision to life.

With our custom order service, you have the opportunity to collaborate with our artist and create a one-of-a-kind piece that reflects your individual style and preferences. Whether you're looking for a personalized painting, a custom sketchbook, or a different colour combination fiber work, we're here to turn your imagination into a tangible masterpiece.

Here's how our custom order process works:

Share Your Vision: Begin by sharing your artistic vision with us. Tell us any specific details you have in mind. Our artist will carefully listen to your ideas and work closely with you to understand your vision.

Consultation and Collaboration: Our artist will schedule a consultation with you to discuss your custom order in detail. During this collaborative process, they will provide valuable insights, suggestions, and recommendations to ensure that your artwork surpasses your expectations. We believe in open communication and want to ensure that every aspect of your custom order is tailored to your preferences.

Conceptualization and Design: Once the consultation is complete, our artists will begin the conceptualization and design phase. They will create sketches, mock-ups, or digital renderings to help you visualize the final artwork. This stage allows for further refinement and ensures that the artwork aligns perfectly with your vision.

Creation and Execution: With the design finalized, our skilled artist will bring your custom order to life using their expertise, passion, and attention to detail. They will carefully craft each artwork so that it captures the essence of your vision.

Regular Updates and Feedback: Throughout the creation process, we will keep you informed with regular updates, sharing the progress of your custom order. Your feedback is invaluable to us, and we welcome any input or adjustments you may have along the way. We want to ensure that the final artwork surpasses your expectations.

Delivery of Your Unique Artwork: Once your custom order is complete, we will carefully package and ship it to your doorstep, ensuring its safe arrival. We take great pride in delivering high-quality, custom-made artwork that will become cherished pieces in your collection.

At Kittybear Art Studio, we believe that art should be an expression of individuality. Our custom order service provides you with the opportunity to own a truly unique artwork that reflects your personal style and taste. Immerse yourself in the creative journey and let our talented artists bring your vision to life.

Ready to embark on a personalized art adventure? Contact us today to discuss your custom order, and let's create something extraordinary together.